Diaper Delivery Service

Downloadable Diaper Service Contract - Diaper Contract PDF Version

Thank you for choosing Bebop Baby Shop’s new diaper delivery service!  We appreciate your patience while we get this service off the ground.  We also value your feedback and recognize that the service is going to need some tweaking in the beginning as we get our feet wet.  Please call (288.1002) or stop by if you need clarification or think of something that we have missed.

PRICING
All Payments for Service are non-refundable
The first 12 weeks are payable upfront.  After that, you will be billed in four week increments.  You may pay with cash or a check payable to Bebop Baby Shop.  Please do not leave cash outside.

Zone 1: $22 per week (Essex Junction, Essex, Winooski, Williston, South Burlington, Burlington, Colchester)
Zone 2:  $25 per week  (Jericho, Westford, Shelburne, Milton, Richmond)
Zone 3:   $27 per week (Montpelier, Charlotte, Hinesburg, Underhill)

Self Drop off/Pick up:  $16 per week
Ask us how you can get free diapers by being a pick up/drop off person.  
Ther is also a $40 starter fee which includes the use of a diaper pail, a pail liner, a snappi, and laundry sacks…if you need them.

If we’ve missed your city, ask us…these are the towns in which we are testing our service.

Absorbency
If you’ve used disposables, you may notice that the absorbency of cloth diapers is a little less.  That’s because cloth diapers lack all of those fun chemicals that disposables contain-specifically the gel absorbency that has been associated with Toxic Shock and is no longer used in tampons.  Another disadvantage of disposables is that people tend to leave their children in soiled diapers because they hold the mess.  But it is actually recommended that diapers be changed after soiled regardless of whether or not they are disposable.

HOW TO HANDLE YOUR DIAPERS
Please don’t rinse our diapers as this will promote mold growth. Please shake/scrape off loose stool into your toilet and drop the diaper into the laundry hamper provided to you. Please do not launder our diapers at home as it may result in damage for which we will have to charge you.

We ask that you do not use Desitin or other diaper creams containing cod oil.  This results in staining and damage to the diapers.

You are responsible for laundering rented diaper covers.  Please note that any diaper covers or training pants damaged during your rental time, or damaged and unaccounted for when your service is discontinued will be charged to you at a rate of $6.00 each.

Our Laundering
Please be aware that we do not launder according to the National Diaper Association’s standards. We use Charlie’s soap and minimize the use of bleach or other chemicals.  After each wash, we spray the basket with a vinegar and water solution.  Please be aware that because we use minimal chemicals and bleach, our diapers may appear to be more loved (stained) than what you might expect.

DIAPER PICK UP & DELIVERY
 
Each week we will deliver your clean diapers in a plastic bag.  The bag will contain a form which you will mark with the number of dirty diapers you are exchanging for clean ones (i.e. if you are renting 80 diapers per week, and have 6 clean diapers left on delivery day, you would be exchanging 74 diapers to maintain a total of 80 diapers at home).  The form will also indicate if there is a payment due upon next delivery.  Please attach the form to the bag so that we will know that they are your diapers. On your specified delivery day, please leave the bag of used diapers out on your porch or other pre-designated area.

IF YOU HAVE MISSED YOUR PICK UP
If you have forgotten to set your used diapers out or missed the pick up, you may drop them off at the shop during regular business hours.  It is best to set your diapers out for pick up the night before as the delivery person may arrive as early as 6:00 AM for pickup.

DIAPER COUNT
We provide 12 extra diapers. These diapers should provide cushion should there be inclement weather, staff illness, or any other unforeseen circumstance that would prevent your scheduled delivery.  We will make every effort to deliver your diapers on time but will not make deliveries during inclement weather.  Should prolonged inclement weather be predicted, it would be prudent to have disposable diapers on hand.  Bebop carries Tushies, a completely chemical free and biodegradable diaper.  If there is a circumstance where delivery will be delayed, Bebop will make every effort to get in touch with you.  Please be sure that we have updated contact information--phone number and email address.

Clean Diapers should only be turned in after you have spoken to us on the phone about a  size change or a number drop. Please do not turn in your clean diapers unless you have spoken to us because this will throw your number and count off.

Finally, because we are a rental service, you are charged for the full amount we maintain you at regardless of usage.  The Diaper Rental is week by week, not per diaper. Each week you have diapers out of our stock and unavailable to other customers is a fully charged rental week.

TOO FEW DIAPERS?

We increase diaper counts in increments of 10. The cost is only $2.50 per week, per ten (10) diapers that you wish to increase. Most babies need diapering for at least one and half (1 1/2) to two (2) years. As your baby gets older and has more control, he or she will probably need fewer diapers. Because of how the two week rotation works, it is normal and even essential to the two week cycle to have extra, clean diapers left over each week. Frequent decreases and increases in your rental number or refusing a delivery due to a perceived backlog will throw your count off and may incur Special Delivery charges to get you back on track. We advise that you find a realistic number of diapers for your needs and stay with this number until it is very obvious it is time to drop.

DIAPER SIZES

Bebop is pleased to offer its customers a large range of diaper sizes to fit your growing baby. We have diapers in 3 basic sizes-Newborn, Infant, and Toddler. Sometimes we are able to offer a "Medium" size if a baby is having problems switching from Infant to Toddler.

Within all sizes there will be variations in size due to the nature of the cotton diaper shrinking during the hot wash process. We are constantly adding in brand new diapers and sorting out ones that are too shrunken, or that are not up to our high standards of quality. You will sometimes see up to a 2 inch difference in the same size category. This guide will provide you with some approximate weight ranges for the diapers and help ensure that you always have the correct size for your baby:
Newborn 6-16lbs
Large 16-31lbs
Toddler 32-45lbs
Just give us a call if you notice the diapers getting too short or too snug, or if you are noticing rapid soak through (which would indicate needing a thicker absorbency). You should also keep in mind you will need to change your diaper wrap/cover or nylon pant size on a regular basis as your child grows. You will experience fewer leaks and a happier baby when you have the proper sizes!  Please also note, it may take 2-3 weeks to get the bigger size, so please give us notice when things start to feel small.  If you are switching to a new size, a new 12 week commitment is required and needs to be prepaid.

ACCESSORIES

We are able to sell diaper covers and accessories to you at a diaper service customer discount of 10%.  We are also able to deliver this to your door with your next delivery.

PRE-BIRTH DELIVERY

Normally we try to get a pre-birth delivery into your home about one week to two weeks prior to your due date. Typically, the normal weekly rental charges do not start until after you bring the baby home. However, if you have had the pre-birth delivery in your home over 4 weeks without activation or without contacting us with extenuating circumstances, we will call to let you know that charges have begun to accrue on your account.

Our minimum sign-up time is 12 weeks, and this first 12 weeks is not refundable. This payment is due before your first drop off. We will be unable to make a delivery unless payment has been made. You may either pay by check or cash. Most people leave a check taped to their front door for subsequent payments.  
Please notify us after your birth so that we can begin to make deliveries.

SNOW POLICY

If it is snowing on your day of service, we may make the decision to postpone your delivery until the roads are safely passable. If you do not think you can get by for up to 1-2 days on your existing supply, please call us and we will try to put you into our abbreviated Snow Emergency Only Route. Please understand this is for EMERGENCY cases only and unless you fall into that category, please wait for us to get out to you safely.

Also, please keep in mind that even if it is not snowing on your particular day of service or specific area, you may still be affected by the weather. Deliveries MAY be postponed by a day or two while we catch up, but please rest assured that we will do everything possible to stay on schedule and affect as few people as possible.

VACATIONS

Prior to going on your vacation, we ask that you give about 1 to 2 weeks notice to make sure we can make proper pick up arrangements. Since we are a weekly rental service, our vacation policy is to pick up all your diapers clean and dirty (please make sure your name is clearly marked on the outside of all bags so we know where the diapers came from) prior to your departure to avoid incurring charges to your account. Again, since we are rental service, you would be charged for any diapers you have in your home during a vacation regardless of usage.

ENDING SERVICE

To discontinue your service we require a minimum of one (1) weeks notice in advance of your next scheduled delivery day/payment cycle. After notifying us, it is your responsibility to keep track of your ending date and round up all diapers, put them into bags with your name on them and set them outside with the diaper hamper for final pickup. At that time, the final diaper count audit is done and you will be contacted by mail regarding any refunds or charges due. Remember, there is a three dollar ($3) per diaper fine, not a purchase price for any damaged or unreturned diapers, and it can add up fast! If you choose to keep the diaper pail, you may purchase it for $12.50 plus applicable state tax, snappis can be kept for $1.50 plus tax, and the pail liner can be kept for $15 plus tax.

Due to the startup nature of this service, we must reserve the right to make changes to the contract, pricing, and delivery schedule.

By signing I acknowledge that I agree to the above.